FAQ – aeonb

Aeonb is headquartered in Nagasaki, Japan, where every bracelet is handcrafted in-house. From this atelier we oversee the entire production and shipping process, ensuring each piece meets our uncompromising quality standards.

From the moment we receive your order, it takes 2-3 business days to craft your bracelet(s)

Upon readiness for shipment, you'll receive an email containing a track and trace code. If you haven't received this code, kindly check your spam folder. Should you still not find it, contact us at AEONB1996@gmail.com and we'll assist you in tracking your order and updating you on its status.

Please ensure that we have the correct wrist size and delivery address to complete your order efficiently.

Unfortunately, we do not have any physical stores, agents, or outlets.However, ordering our products online is very easy and safe! If you need any assistance, please contact us at aeonb1996@gmail.com

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

It is not recommended to wear the bracelets during certain activities, as it can lead to damage of the gemstones and metal over time. Stone durability varies, with some being more resilient than others. To learn how to care for your bracelet properly, consult our guide: Taking care of your bracelet

If you’ve already placed the order, you can notify us by replying to the confirmation email. Most of the time, we can prioritize your order and create it within 1 business day or even within a few hours. For transport, we use priority shipping to deliver it to you as quickly as possible. You can also contact us at aeonb1996@gmail.com beforehand, and we will see what we can arrange!

Chill! Once you order, we’ll hit you up via email (remember to peek in your spam folder) to lend a hand. Need help with your wrist size beforehand? Email us at aeonb1996@gmail.com or swing by our site: Measure your wrist

Yes, it is possible. Submit your wrist size and then add "loose fit" (in the note or email us afterward is also an option). Keep in mind you need to submit your true wrist size, and not calculate any extra inches yourself. Often, this results in too large bracelets and disappointment.So if you measured your wrist size as 7.25 inches and you want a loose fit, submit 7.5 inches,loose fit.

If you're unsure, don't worry—we offer complimentary resizing for first-time orders within 30 calendar days of receiving the bracelet. You can always reach out to us at aeongb1996@gmail.com if you need assistance or if the recipient has previously ordered from aeonb—we can easily look up their wrist size. Alternatively, we also offere-gift cards.

At Aeongb, we prioritize creating perfectly fitting bracelets that complement your wrist beautifully. Here’s why we prefer wrist measurements over fixed lengths:

Custom Fit for Every Wrist: Wrist measurements ensure that each bracelet is tailored specifically to your wrist, providing a comfortable and secure fit, unlike standard lengths which might be too loose or tight.
Bead Size Variations: Our bracelets are crafted with high-quality natural beads, which can have slight size variations. For example, a 4mm bead might actually measure between 3.9mm and 4.1mm due to natural factors and production processes. This minor variation can affect the overall length of the bracelet.
Unique Designs: Different bead sizes and designs affect the bracelet’s length. A bracelet made with larger beads will have a different length compared to one made with smaller beads, even if they both wrap around the wrist the same way.

Creating your custom-made bracelet takes 2-3 business days, provided you have supplied a wrist size and a valid address. Once ready, it is prepared for priority shipping.

Shipping times vary by location:

For the USA, it takes 3-5 business days.
For Europe, it takes 4-6 business days, depending on the country.
For the Middle East, it takes 5-6 business days.

Please note that we are unable to ship to APO/FPO/DPO addresses. For more information you can have a look at our shipping page.

In most cases, you can change the delivery address yourself on the tracking confirmation page. If you're unable to do so, please contact both the courier service and us as soon as possible. Keep in mind that the longer you wait, the more difficult it becomes to amend the address.

Please note that changing the delivery address to a different address and/or country may not always be possible, and if it possible additional transport costs may be charged to you.

Of course, we understand that getting the size right the first time can be a little tricky, especially with custom-made bracelets. That's why we offer complimentary resizing within 30 calendar days of receiving your item. Simply send an email to aeonb1996@gmail.com and we'll provide you with a free shipping label and guide you through the easy steps for resizing your bracelet or necklace.

Exchanging bracelets is simple and free. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s) for an exchange. The bracelet must not show any signs of usage, and the tag needs to remain attached. As soon as your package has been delivered to our facility, we will inform you about its arrival and process your exchange at no additional cost. We're proud to offer free returns and free resizes to ensure you get the perfect fit. For assistance with your exchange, please send an email to aeonb1996@gmail.com

Absolutely—returns are on us. Even though each Aeonb bracelet is handcrafted, your satisfaction comes first. Every purchase made on www.aeonb.com is covered by our 30-Day Satisfaction Guarantee:

30 calendar days from the date you receive your bracelet.
Item must be unworn, with its original tag and packaging intact.
No restocking fees; return shipping is fully covered.

Send the bracelet back within the 30-day period and, once it arrives and passes inspection, we’ll refund the full purchase price to your original payment method.